Customer Success Manager (вакансія неактивна)

At Yalantis we create custom tech solutions as well as provide a wide range of software engineering services for our clients to reach their business goals.

We’re looking for an experienced Customer Success Manager/Account Manager who will be tightly cooperating with our existing and newly-engaged clients aiding maximization of collaboration efficiency, ensuring customer-centric approaches, and bringing business value throughout the whole journey of partnership.

As a Customer Success Manager/Account Manager, you will work closely on existing accounts with the Delivery Management team as well as the Top Management team to keep up result-driven partnership, with a focus on customer satisfaction and mutual business growth.

What we offer:

— Variety of clients types — You will have the ability to cooperate with different businesses from start-ups to big enterprises known for years

— Variety of domain expertise — You will gain an understanding of goals and challenges in different industries

— Partnership and teamwork — You will have the support of internal cross-functional teams, Department Leaders, and Top Management to build holistic offers to customers and receive meaningful knowledge-sharing advice

— Efficient processes and open-minded approaches — You will be a participant in structured and transparent processes for operational efficiency while at the same time having enough room to use your creativity in ideas realization.

— Goal and target orientation — Your KPIs will be aligned with a company goal and forward-thinking approach combined with a clear compensation plan and benefits.

What you’ll help us with:

— Facilitate Business growth of existing accounts and projects within the account

— Monitor Customers’ satisfaction, initiate and suggest areas of improvement

— Detect customers’ business needs/goals/objectives, project success criteria

— Create an account development strategy

— Discover new business opportunities with both existing and former clients

— Build solid referral streams

— Organize Stakeholders’ Management and Communication Plan

— Build trustful and long-lasting relationships with Customers, expand the network

— Visit Yalantis Customers on-site during business trips

Here’s the experience that will help you with the job:

— 3+ years of account management experience

— Experience working with B2B international clients in IT outsourcing

— Experience as Sales Manager /Engagement Manager

— Proven experience in accounts’ growth;

— Strong communication skills (with different types of stakeholders)

— High level of negotiation and persuasion/argumentation skills

— Understanding of software development processes and methodologies

— Self-organizational and result-oriented skills

— English proficiency level: Advanced (spoken and written)

These skills will also come in handy:

— Experience in Business analysis/process management

— Experience in Project Management

What you’ll get from working with us:

— 21 days of paid vacation per year.

— 3 additional days in case of marriage, childbirth or other life events.

— 15 days of paid sick leaves per year.

— Flexible work arrangements.

— Medical insurance.

— Workation and relocation program (Larnaca, Warsaw).

— Paid English classes.

— Reimbursement for workspace expenses.

— Team building and corporate activities.

— Financial and legal support for private entrepreneurs.

— Special corporate currency and merch store.

Do you feel this position fits you? Join us and send your CV to [email protected]