Technical Support Engineer (вакансія неактивна)

About Weltrade
Weltrade is a leading international Fintech company with over two decades of stability and trust in the global FX and online trading industry. Established in 2006, we operate as a truly global, remote-first organization, bringing together high-performing professionals across multiple time zones.
We focus on building scalable trading infrastructure and high-impact commercial ecosystems that drive sustainable client acquisition worldwide. At Weltrade, we value ownership, autonomy, and measurable impact.

About your Role

We are looking for a Technical Support Engineer (L2) to join our 24/7 infrastructure monitoring team. You will be responsible for monitoring system health, responding to alerts, managing incidents, and maintaining documentation for a distributed VPS infrastructure. The team operates on a continuous three-shift schedule, and the role requires flexibility to work morning, day/evening, or night shifts on a monthly rotation.

You Have
— Experience working with Zabbix and Grafana — processing, analyzing, and responding to alerts
— Experience monitoring alerts through Google Chat and Telegram
— Hands-on experience supporting VPS servers at various levels
— Experience working with both Windows and macOS
— Understanding of incident management principles
— Confident working in Jira — investigating, tracking, and closing tasks
— Experience maintaining or updating a knowledge base (Confluence)
— English level B1 or higher — for written communication and occasional calls with English-speaking cross-functional teams
— Readiness to work a flexible 5/2 shift schedule, including night or morning hours
— Clear and articulate communication skills — close daily coordination with other teams is required
— Analytical mindset — ability to dig into the root cause of an issue

Responsibilities
— Monitor infrastructure health via Zabbix and Grafana; process, analyze, and respond to alerts
— Track and act on alerts received through Google Chat and Telegram
— Support and troubleshoot VPS servers across different levels of complexity
— Follow incident management processes — investigate, track, and close tasks in Jira
— Maintain and update the knowledge base in Confluence
— Communicate with cross-functional English-speaking teams via written channels and occasional calls
— Work rotating shifts (morning / day-evening / night) every month, following the team schedule

Good to have
— Ability to read and analyze logs
— Basic experience in QA / testing

Working Conditions
— Format: 100% remote (candidate’s time zone matters; location is negotiable)
— Schedule: 5/2 with floating days off, on a continuous 24/7 three-shift rotation
— Shifts are fixed every month (one month mornings, one month days, one month nights)
— Shift hours (EET time):

• Morning: 06:00 — 14:00
• Day/Evening: 14:00 — 22:00
• Night: 22:00 — 06:00

— Night shifts are compensated with a +30% pay premium

What We Offer
— Remote-First Flexibility: We operate fully remotely and offer a global and cross-functional environment.
— Ownership & Impact: A chance to own your ideas and make a measurable impact on Weltrade’s global growth.
— Wellbeing: A balanced leave allowance (paid vacation, sick leave, public holidays, etc.) and a supportive culture that values every employee.

Recruitment Process
Application Review → HR Interview → Technical Interview → Final Interview → Offer