Scan Data Support Specialist (вакансія неактивна)

We are seeking a detail-oriented contractor to join our Platform Support team as a Scan Data Support Specialist. You will support the validation and tracking of tobacco scan data submissions from convenience store retailers to third-party brand partners like Altria and RJR. This includes reviewing data errors, working within brand portals, and responding to brand email inquiries. The role is well-suited for someone who is task-focused, organized, and comfortable navigating structured support processes.

Key Responsibilities

· Monitor brand portals (e.g., Altria Insights) for scan data submission statuses and error messages

· Respond to support requests with empathy and clarity, providing accurate timelines and next steps.

· Respond to brand email inquiries with professionalism using approved templates and workflows

· Support multi-destination submission workflows, such as individual retailer site submissions and consolidated uploads

· Serve as the point of contact for internal stakeholders to assess whether resolution is required at the platform or retailer level.

· Tag and escalate unclear or recurring errors to the Scan Data Engineering Team

· Track submission status per retailer/site and log interactions with brands in internal systems

· Identify and match file errors to brand-specific error codes using defined workflows

· Coordinate timing of re-submissions or follow-ups based on feedback from brand portals or emails

· Assist in generating weekly file audit summaries and status reports

Requirements

· Strong organizational skills and attention to detail

· Proficient in English written communication, especially via email

· Comfortable navigating online portals and managing shared inboxes

· Experience using spreadsheets to track data

· Ability to work independently and escalate issues as needed

· Availability to work at least 40 hours per week on a flexible schedule

Nice to Have (Not Required)

· Familiarity with scan data programs from Altria or RJR

· Experience using support ticketing tools (Jira, Freshdesk, etc.)

· Background in retail, B2B support, or data entry

· Ability to handle repetitive tasks while maintaining accuracy

Work Schedule & Availability

• Core working hours: 8am — 5pm ET, or 15-00 — 00-00 Kyiv time, Mon-Fri (Remote)

PAR Retail Offers:

· Long-term employment;

· Competitive compensation with regular performance-based salary and career development reviews;

· Paid vacations and sick leaves;

· Health insurance program;

· Flexible working hours;

· Sponsored company educational program, corporate library;

· Funny celebrations, team outings, and company events;

· A unique and friendly environment where everyone can explore and learn new technologies.