We are a boutique recruiting agency, specializing in product recruitment for the world of iGaming. Since 2020, we’ve been on a global mission to match professionals with their ideal careers.
22 лютого 2024

VIP Account Manager (вакансія неактивна)

за кордоном, віддалено $800–2300

We are an international product-oriented IT company operating in the iGaming industry, currently seeking an experienced VIP Manager to join our team.

Your mission is to engage in both incoming and outgoing communication channels to ensure the retention of key casino users. With focus on fostering loyalty and motivation among users to encourage consistent deposit activity.

Requirements:

  • 1+ years of proven experience in a similar role within the iGaming industry (CIS region).
  • Strong understanding of casino games and the VIP customer segment.
  • Excellent communication, and sales skills (in chat, but primarily during calls).
  • Adaptability to handle variable workloads and dynamic environments.
  • Strong motivation for achieving set goals.

Responsibilities:

  • Provide personalized assistance and support to VIP clients, ensuring a high level of satisfaction.
  • Provide service that meets quality standards and requirements, with an emphasis on increasing call volume.
  • Implementing strategies to increase VIP client engagement and loyalty.
  • Monitoring VIP client activity and identifying opportunities for upselling or cross-selling.
  • Analyzing VIP client feedback and implementing improvements to enhance the VIP experience.
  • Keeping updates of industry trends and competitor activities to maintain a competitive edge in VIP client management.

We provide:

  • Remote work or office-based flexibility (Cyprus, Portugal, or Poland).
  • Health insurance coverage.
  • Paid vacations and sick leaves.
  • Fully paid sick leaves in accordance with the company’s policy.
  • Paid language courses.
  • Opportunities for professional development and participation in educational events.

If you like taking the lead on proactive projects in a dynamic environment, we want to hear from you.