About SnoopGame We provide manual game testing services for publishers and developers around the Globe. During the last 8 years, we have tested over 1500 games of different genres from Hyper Casual to AAA. Today we are the leading company in Ukraine with impressive cases and the ability to maintain any type of manual testing on different platforms.
7 лютого 2023 GameDev

Account Manager (вакансія неактивна)

за кордоном, віддалено

SnoopGame QA is looking for a Account Manager. We are game testing provider, that has been in business for nearly 10 years. We provide QA services for Mobile, NFT, Blockchain, Metaverse, PC, WEB, Roblox/Steam, Console&VR Games.

Objectives of this Role

— Act as the main point of contact in all matters relating to client concerns and needs.
— Build and strengthen client relationships to achieve long-term partnerships.
— Maintain accurate client records, keeping track of any contract updates and renewals.
— Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
— Increase the marginality of the trusted portfolio of clients.
—Support contract signing and client onboarding.

Daily and Weekly Responsibilities

— Take inquiries and requests from customers and address their needs.
— Stay on top of accounts, making sure they’re receiving services in the best way.
— Meet regularly with other members of the team to discuss progress and find new ways to improve business.
— Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
— Holding regular meetings with current clients.
— On-board new clients.

Skills and Qualifications

— Internship or professional experience 1 year in a Sales/Account or customer service/Customer success role.
— Ability to multitask and juggle several responsibilities simultaneously.
— Strong written and verbal communication skills.
— Good attention to detail and organizational skills.
— Upper-intermediate level of English.