OLSOM is a product company that creates and deploys manufacturing automation solutions that are unique in the Ukrainian market and are in demand all over the world. We provide a full cycle of services for the design, development, and software integration.
24 липня 2023

Customer Support Consultant (вакансія неактивна)

Щецин (Польща)

OLSOM is a product company specializing in the development and implementation of solutions for the digitalization of production.
Our clients are industrial enterprises in Europe, Asia, North America, and Africa. 

We are looking for an active and passionate person, who likes the client service.

We expect this person to play the role of a troubleshooter: resolve customer issues, cooperate with internal teams to help in solving particular cases, and answer ongoing questions.
The issues are often a technical matter and require diving into terms and knowing how our product works. That’s why the candidate should be on close terms with technical nuances and learn fast.
We see in this role an outside-the-box thinker, ambitious and brave enough, who is ready to gain new experience and expertise with the product company.

Competencies, skills, and knowledge:

-Knowledge of SQL (as a plus MS SQL);
-Experience as a support consultant is highly desired;
-Technical background is highly desired;
-Ability to develop good professional working relationships with IT and business colleagues;
-Good communicator with the ability to ask and listen;
-Problem-solving and logical thinking skills;
-Strong verbal and writing skills in English;
-Result-oriented and stress resistant;
-Aspiration for self-development and eagerness to learn;
-Being good at multitasking;
-The ability to easily understand new software and being a quick learner;
-Ability to pay close attention and notice minor details;
-Reporting skills;
-Windows issues troubleshooting.

We offer:
-Cooperation with the product company, great career opportunities, and being a part of a fully engaged team;
-Remote collaboration with a flexible schedule, without micromanagement (40-hour working week);
-Paid 20 workdays to be used as vacation;
-Fully paid sick leave with no days limitation;
-Medical insurance;
-Growth & development opportunities, support, and regular reviews;

Hiring Process:
1. Pre-screen
2. Test Task
3. Interview
4. Job Offer

We prefer the specialist in this role to be located in Poland or be ready to move there!