Nortal is looking for a Product Owner for long term and full-time employment!
About our client
Our client, TUI, is a global business with over 70 000 people on board, great history and challenging plans for building a digital future. TUI is the largest leisure, travel and tourism company globally, and it owns travel agencies, hotels, airlines, cruise ships and retail shops.
About the project
As a Product Owner in TUI’s Mobile App product team you’ll help to enhance our TUI mobile app to increase customer satisfaction, commercial performance and speed to market.
Work closely with the Product Manager to develop, refine and prioritize the product backlog for an area of the app. Translate high-level product roadmap into achievable product backlog items. Provide insight for defining and planning the overall Product Roadmap based on specialised knowledge in your area
Drive the design, development & delivery of best-in-class app search & book flows for the tour operator, hotels, airline & destination experiences as well as associated ancillaries to enable the app to drive increased revenue. Ensure buy-in and alignment with markets and App Commercial & Marketing
Work with stakeholders from markets, hotels, airlines, cruise, destination experiences & service centres to define core service scenarios that’d work well in the app; design, deliver & measure them to ensure they drive usage, customer satisfaction for the specific areas and NPS overall
Drive the design & development of advanced merchandising and engaging content features to maintain customer interest & usage, and to help people move from upper funnel towards booking. Ensure these can be maintained & operated effectively by markets and Mobility Hub
As the Product Owner for assigned areas of the app, drive feature delivery through one or more scrum teams and other delivery partners both inside & outside TUI. Collaborate with UX & UI designers to develop best-in-class user journeys & designs. Compose User Epics, User Stories & Acceptance Criteria to a high standard, covering not only happy paths. Work with development teams to establish and document technical details needed for user stories. Work with QA, test & release teams to ensure all features are of the highest quality and timely
Take personal ownership of relevant KPIs and ensure that all developments are aligned to drive performance and have clear metrics, tracking mechanisms and targets. Highlight under-performance of metrics and develop plans in the roadmap and backlog in conjunction with the Product Manager to address these
Ensure existing capabilities are monitored and follow a plan for research and/ortesting supporting continuous improvement to drive up ongoing performance
Liaise with a variety of key stakeholders in development and business areas, building strong working relations. Work closely with change owners and ensure all stakeholders are updated on a regular basis. Produce regular updates on development progress, KPI performance, and comms for governance meetings
Gain and maintain an expert understanding of the travel industry, TUI’s business and wider dynamics in each source market, our competitors and new entrants considering business models, products, and digital approaches. Develop a deep understanding ofyour app section, performance and usage as well as issues or opportunities
Understand the end-to-end journey for TUI customers across different products and channels. Understand TUI’s customer segments and behaviors. Use this insight to inform and influence plans and development around KPIs and user experience
On-demand Relocation Support to Poland
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