Nortal is a multinational strategic change and technology company carrying out high-impact, mission-critical projects for governments and leading businesses, some of which top the Fortune 500 list, in Europe, North America, and the Middle East.
23 січня 2024

Product Owner (SK-1200) (вакансія неактивна)

Київ, Львів, Краків (Польща), віддалено

Nortal is looking for a Product Owner for long term and full-time employment!

About our client

Our client, TUI, is a global business with over 70 000 people on board, great history and challenging plans for building a digital future. TUI is the largest leisure, travel and tourism company globally, and it owns travel agencies, hotels, airlines, cruise ships and retail shops.

About the project

As a Product Owner in TUI’s Mobile App product team you’ll help to enhance our TUI mobile app to increase customer satisfaction, commercial performance and speed to market.

Mission

  • Manage the product backlog:

Work closely with the Product Manager to develop, refine and prioritize the product backlog for an area of the app. Translate high-level product roadmap into achievable product backlog items. Provide insight for defining and planning the overall Product Roadmap based on specialised knowledge in your area

  • Design & develop sales bookflows to deliver increased revenue:

Drive the design, development & delivery of best-in-class app search & book flows for the tour operator, hotels, airline & destination experiences as well as associated ancillaries to enable the app to drive increased revenue. Ensure buy-in and alignment with markets and App Commercial & Marketing

  • Design & develop in-app service support to drive nps:

Work with stakeholders from markets, hotels, airlines, cruise, destination experiences & service centres to define core service scenarios that’d work well in the app; design, deliver & measure them to ensure they drive usage, customer satisfaction for the specific areas and NPS overall

  • Design & develop merchandising & engagement features to maximise usage:

Drive the design & development of advanced merchandising and engaging content features to maintain customer interest & usage, and to help people move from upper funnel towards booking. Ensure these can be maintained & operated effectively by markets and Mobility Hub

  • Deliver enhancements & new features:

As the Product Owner for assigned areas of the app, drive feature delivery through one or more scrum teams and other delivery partners both inside & outside TUI. Collaborate with UX & UI designers to develop best-in-class user journeys & designs. Compose User Epics, User Stories & Acceptance Criteria to a high standard, covering not only happy paths. Work with development teams to establish and document technical details needed for user stories. Work with QA, test & release teams to ensure all features are of the highest quality and timely

  • Monitor and drive kpi performance:

Take personal ownership of relevant KPIs and ensure that all developments are aligned to drive performance and have clear metrics, tracking mechanisms and targets. Highlight under-performance of metrics and develop plans in the roadmap and backlog in conjunction with the Product Manager to address these

  • Actively test & optimise to maximise performance:

Ensure existing capabilities are monitored and follow a plan for research and/ortesting supporting continuous improvement to drive up ongoing performance

  • Engage stakeholders effectively:

Liaise with a variety of key stakeholders in development and business areas, building strong working relations. Work closely with change owners and ensure all stakeholders are updated on a regular basis. Produce regular updates on development progress, KPI performance, and comms for governance meetings

  • Develop expert business & app section knowledge:

Gain and maintain an expert understanding of the travel industry, TUI’s business and wider dynamics in each source market, our competitors and new entrants considering business models, products, and digital approaches. Develop a deep understanding ofyour app section, performance and usage as well as issues or opportunities

  • Develop and apply customer insight:

Understand the end-to-end journey for TUI customers across different products and channels. Understand TUI’s customer segments and behaviors. Use this insight to inform and influence plans and development around KPIs and user experience

Requirements

  • Product ownership skills, go-to expert for product areas, managing and maintaining a product backlog that delivers value for customers and is aligned with the Product Roadmap
  • Business analysis skills, able to analyse and map complex business and systems processes and develop effective solutions to customer, business and technical challenges
  • Experience working using agile methodologies in digital product development
  • Experience managing digital product life cycles end to end
  • Exceptional user story writing, able to articulate clearly and precisely what is required, and think through both happy and unhappy paths in detail
  • Strong stakeholder engagement, able to develop trusted working relationships across business boundaries
  • Experience writing detailed User Stories, Acceptance Criteria
  • Experience working with and developing consumer-facing digital technologies, such as websites and/or apps, ideally in a travel, retail or equivalent environment
  • Excellent communications and influencing skills, able to analyze and communicate technical concepts to create practical solutions and influence decisions
  • Strong customer focus, able to champion the needs of our customers travelling with us in every feature
  • Good commercial awareness, able to deliver commercial outcomes whilst still delivering for customers
  • Strong understanding of relevant digital technologies, with the ability to harness their potential to drive value
  • Good numeracy skills, able to digest and track KPIs and manipulate simple spreadsheets
  • Experience of working in a complex, multi-geography, multi-cultural environment

Nortal offers

  • Family-like environment and personal attention to each specialist
  • Direct cooperation with European and USA clients and their innovative products
  • Competitive salary and regular reviews
  • The work-life balance you deserve: 24 working days of paid vacations
  • Educational reimbursement, funded language classes, certifications
  • "Benefit Cafe with various categories like sport, leisure, books, fuel, etc.
  • Health care: 10 paid sick leaves, on-demand medical insurance, vaccinations
  • Cozy workplace and WFH opportunities
  • Exciting events and lovely gifts for your family

On-demand Relocation Support to Poland

  • Receive all documentation needed for relocation
  • Obtain transport, logistics and onboarding assistance
  • Get accommodation support

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