Service Operations Engineer (in Poland) (вакансія неактивна)

We are NeoGames, a global leader of iLottery solutions and services to the national and state-regulated lotteries.

We empower our customers to create the most successful iLottery programs with a complete solution that includes industry-leading omnichannel platforms, an innovative portfolio of the best-performing interactive games, and a full suite of business and technology services.

We are on the lookout for extraordinary people, who will be eager to learn, to be a part of a team and share our vision.

We are hiring a Service Operations Engineer who are located in Poland to join our Incident Management team.

Requirements:
• Strong understanding of web and web-related technologies and Client/Server applications
• 2-3 years’ experience in manual web testing or 3rd/4th level support position
• Experience with Web debugging tools
• Previous experience in SQL
• Working day during normal business hours (from 9 to 18 or from 10 to 19), (on call duty)
• Strong troubleshooting and problem solving skills
• Upper-Intermediate English
• Service Oriented and good communication and interpersonal skills
• Hard working, responsible, meticulous, detail-oriented, independent.

Responsibilities:
• Research and report issues found on the production environments (High Priority Issues)
• Provide Tier 3/4 services for support center and third-party integrators
• Monitor, and be responsible for the progress of all issues/bugs reported
• Interact with various Departments, R&D, and Customer Support groups to address product issues in complex environments
• Maintain good internal and external customer communication, provide a high level of support and minimize escalations to R&D
• Prioritize daily missions/tickets and manage critical escalations.

What we offer:
• High-level compensation and regular performance-based salary and career development reviews;
• PE accounting and support;
• Working remotely;
• Medical insurance (health), employee assistance program;
• 20 working days of paid vacation; paid holidays, and 30 sick leaves;
• Sport compensation;
• English classes with native speakers, training, conferences participation;
• Referral program;
• Team buildings, corporate events.