Customer Success Manager (вакансія неактивна)

Position Overview

As a Customer Success Manager, you will play a pivotal role in ensuring our customers achieve maximum value from our solutions. We are looking for a proactive, customer-focused individual who can deliver exceptional service, build strong relationships, and drive long-term success for our clients.

Key Responsibilities

• Client Success Ownership: Act as the main point of contact for customers, ensuring a smooth and positive experience with our solutions, from onboarding through ongoing use.
• Proactive Engagement: Anticipate customer needs and provide proactive solutions that drive satisfaction and help customers get the most from our products. Continuously expand your product knowledge, ensure the smooth delivery of new features, and guide users in adopting the product effectively.
• Customer Retention: Develop and execute plans to keep clients satisfied, reduce churn, and build lasting relationships. Understand client needs, address challenges, and provide practical solutions.
• Data-Driven Insights: Monitor and analyze key customer metrics, prepare detailed reports, and provide actionable recommendations to improve processes, performance, and business outcomes.
• Customer Health Monitoring: Conduct regular customer health checks, including Net Promoter Score (NPS) assessments, to identify areas for improvement and maintain high satisfaction.
• Collaboration: Work cross-functionally with product and technical teams to align customer success strategies with business objectives.

Requirements

• A bachelor’s degree in business, technology, or a related field.
• Proven experience in retail or supply chain; category management experience is a strong advantage.
• Experience working with clients, supporting users, or managing projects.
• The ability to build and maintain strong, long-term client relationships.
• A good understanding of technical topics and the ability to explain them clearly in simple, accessible language.
• Confidence analyzing large amounts of data, identifying insights, and providing recommendations that improve clients’ businesses.
• Fluent English, Ukrainian, and Polish are required.

What We Offer

• Exciting, challenging projects where you can apply your skills and knowledge to real-world situations.
• The opportunity to make a meaningful impact on customer success and business outcomes.
• A chance to work with motivated, proactive colleagues who set ambitious goals and achieve them together.
• Strong professional and career growth support, a welcoming company culture, and open, democratic leadership.
• Flexible working hours to help you balance work and life.
• The opportunity to work with clients from different countries, broaden your horizons, and strengthen your cross-cultural skills.