At Epicflow we develop a cutting-edge solution for multi-project and resource management. Our product helps businesses deliver more projects, on time by protecting employees from overload and aligning effort across all teams and projects.
14 вересня 2022

Technical Support Engineer

Бидгощ (Польща)

We are looking for a Technical Support Engineer to support our B2B SAAS project management service.

— Background knowledge of mobile mediation/rating/billing/invoicing and CRM;
— Windows administration experience;
— Experience in using Active directory;
— Understanding of Firewall configuration, managing and maintenance, TCP and other IP protocols;
— Technical expert problem-solving skills;
— Excellent English writing & verbal skills.

Would be a plus:
— Experience in working within Agile teams (e.g. SCRUM);
— Planning skills;
— Detail orientation;
— Excellent problem-solving skills.

— Investigate and handle break/fix, configuration issues, troubleshooting, software installations in aim to provide RCA (Root cause analysis) for assigned Service Request;
— Regular updates for for the assigned incidents on the engineer;
— Monitor application’s error messages on daily basis;
— Perform month monitoring and system health verification;
— Installupdate system environments;
— Substituteinvolve T3 in case if such is required;
— Proceed with initial Service Change Request for further escalation on appropriate level;
— Perform periodic trend analysis;
— Provide reporting;
— Establish communication line between all engineers and customer representatives those who are concerned by reported Service Request in case of necessity.

About project:
Epicflow is analytical web-based PM software for multi-project management that helps you achieve a smooth workflow by approaching project management from the perspective of resource availability. This add-value application integrates with MS Project, Jira, TOPdesk, Primavera, Trimergo and upgrades them to the next level. Algorithms are based on scientific work in Project Management.

The project on the market is for more than 8 years
It grows fast. The major priority is moving it to the new architecture and technologies in both parts frontend and backend. Besides that, new features are being added as well.

We offer:
— Working hours: Monday-Friday, 9-18/10-19;
— Work from the office/remote/mix;
— No time trackers and other manifestations of bureaucracy;
— Corporate English courses;
— Paid holidays and sick days;
— Free lunches and various snacks for work from office workers;
— Gifts for birthdays and professional holidays;
— Communication with experienced specialists who are ready to share their knowledge;
— Participation in internal and external events, the possibility of building or promoting one’s own brand