CodeIT is a software development company with a crazy love for challenges. We create custom web and mobile solutions for different business domains, provide professional business analysis and consulting services. Since 2007 we have made many companies happy — from startups to established businesses.
2 жовтня 2022

Middle Customer Care Specialist (вакансія неактивна)

Вінниця, Софія (Болгарія), віддалено

Customer Success Manager will play a crucial and proactive role and will focus on engagement and customer empowerment. A CSM will help the customer to successfully navigate software. Our Customer Care Manager will monitor customer satisfaction and look for possible trouble areas.

Required Skills:

  • At least 2-3 years of experience of communication with the clients profitable in IT sphere
  • The ability to analyze data and create complex logic chains
  • Proficiency with Microsoft Excel (creating large documents, working with rules, conditional formatting, pivot tables & reporting, integrating Excel with other tools, VBA & Macros), aptitude for systems/databases/CRM’s
  • Strategic and problem-solving mindset
  • Advanced English
  • Excellent communication skills
  • Experience in task trackers such as Jira, Redmine, Helpdesk ap
  • Ability to work sometimes till 7 p.m.

Will be a plus:

  • Knowledge about ticket life cycle
  • Knowledge about bug-report creating

Responsibilities:

  • Customer Success Manager helps to customize the system in accordance with customer’s needs and guide the clients with the further implementation of specific features of the system.
  • Will serve as the primary client contact for questions pertaining to new products, services, training, and resources, as well as customer success issues.
  • CSM manages client relationships activity, effectively, and efficiently, support sales representatives where needed.
  • The focus will be to ensure smooth delivery of project service and to resolve any technical, service, billing or other queries.
  • Understand and articulately communicate client feedback on project services to help drive product enhancements.

Being a member of the CodeIT team means:

  • Career Path and growth opportunities (seniority level system, individual development plan, technical lead)
  • Compensation of participation in conferences and workshops
  • Development of soft skills (people management and emotional intelligence training)
  • Free access to the company account on Udemy educational platform
  • Internal library
  • Corporate English courses and communication with clients from English-speaking countries
  • Experienced and suppportive team members
  • Paid time off (vacation, sick-leave, remote work)
  • Legal support
  • Joyful corporate events, team buildings, hobbies and sport communities
  • Well-equipped office located in the center of Vinnitsa
  • Discounts and bonuses of IT Loyalty program