Head of Account Management (Relocation to Malta, Budva or Riga) (вакансія неактивна)

SHORT DESCRIPTION

Looking at the growing number of daily requests from our valuable clients, and the growing number of clients, it became clear that we have to start building a new Client Service Department. We need a strong professional, who can develop and maintain this department using our existing resources and finding new ones. We are looking for the one who knows how to serve b2b bookmaker clients better than we do. The main scopes of work are: day-to-day support, integration and onboarding, account management.

Customer satisfaction and 360 degree care should be kept and accelerated to the next level to become one of the Betby’s strengths along with the existing well-known technical and risk-management advantages.

This role is only for the one who feels passionate about their professional life and doesn’t try to find excuses for the failures. You will report directly to the CEO.

REQUIRED KNOWLEDGE & EXPERIENCE

— The growing number of daily requests from our clients nudged us to start building a new Client Service Department

— We expect the Client Service Department to evolve notably among other existing and well-operating units of Betby. We want not only to maintain but to boost customer satisfaction as well

— You are a skillful professional seasoned in day-to-day support service activity

— Integration, and onboarding is an easy-breezy process on your task list

— You have a black belt in account management and some high dan in support services organising

— Your second name is the rockstar when related to using all the available tools to the maximum and the pathfinder — when exploring new ones

Have you found yourself on the list? Betcha, you have! Don’t hesitate, jump on board right off the bat!

We give you the venue, you run the show!

Feel free to apply all your abilities and sky is the limit! Though, actually, the limit is the CEO to whom you’ll be directly accountable.

KEY RESPONSIBILITIES & TASKS

• Account management and client support for clients, acting as their key point of contact. Identify opportunities and monitor general development of competition
• Cooperate with Finance and Legal teams regarding clients’ issues and requests
• Manage in an efficient and timely manner all operational issues that impact on the smooth delivery of the service to clients. Act as an internal advocate for the client
• Assure the confidence of your customers and build long term relationships
• Collect, verify and rank clients’ non-technical and technical requirements for new product features and functions
• Monitor individual sites performance and ensure clients are optimizing our sportsbook on their sites
• Use data and reports to analyze activity
• Be able to travel to attend industry events and meeting existing clients
• Coordinate the involvement of company teams, including support, IT, Product and Management resources, in order to meet customers’ expectations
• Assist with high severity requests or issue escalations as needed
• Introduce new/existing functionalities and products to the relevant teams internally and within our customer’s organization
• Create and maintain relevant documentation
• Hold and follow up meetings with customers on weekly/monthly basis to review open issues, performance and updates

PERKS AND BENEFITS

— Possibility (and responsibility) to build a Department from scratch

— Participating in global iGaming fast-growing business

— Comprehensive health insurance

— We can pay your salary in crypto

— Professional growth, extra education opportunities

— Support in the relocation process (if you are ready to relocate)

— Business trips

— Being a part of an international team focused on excellence in product development

— Language courses

— Sports activity

— Extraordinary corporate events and team buildings

— Best new hardware for a comfortable job

— 100% paid sick leave

— Competitive salary and сonstant encouragement for your efforts and contribution

— Bonuses according to the company’s policy

— Welfare (financial support in critical situations)

— Gifts for significant life events (marriage, childbirth, etc.)

YOUR HIRING JORNEY WITH US

— 15’ call with a Recruiter => first contact to check expectations from both ends do match

— 60’ call with our Chief Commercial Officer => deep dive your experience and answer your questions

— 30’ call with our HRD => have the chance to discuss the vision for your goals, professional growth and vision of future work.

WHY JOIN OUR DREAM TEAM

We’re not just coworkers, who relentlessly contribute to the development of the best B2B gaming betting products together. At the core, we are a big family of skilled professionals, who support each other, cherish mutual trust, and make fun whole-heartedly!

Our goal is to make online gaming as entertaining and easy as possible. We are ready to conquer every mountain top — Betby isn’t shy away from any challenge. We’re fast in decisions, agile in technologies, stable in business, and happy as a team.

Armed with creativity, state-of-the-art technologies, and a strong work ethic we look into the future with our heads high up. It’s not a small-talk. Wanna check? Join us!

Betby team is waiting for you :)