Technical Support (L2/L3) Engineer (вакансія неактивна)

We are seeking a highly skilled Technical Support Engineer to join our dynamic team. As a Tech Support Engineer, you will play a crucial role in ensuring smooth operations and providing exceptional support to our clients. If you are passionate about technology, have a strong background in L2/L3 support or system administration, and possess excellent problem-solving abilities, then this is the perfect opportunity for you.

What you will be doing:

— Collaborate closely with the 1st line support team to effectively communicate and resolve technical issues.
— Conduct in-depth research to identify and troubleshoot complex technical problems.
— Develop efficient tools for internal use to streamline processes and enhance productivity.
— Report incidents promptly and accurately to 3rd-party systems, ensuring timely resolution.
— Proactively detect and investigate application errors, taking appropriate follow-up actions.
— Optimize and automate recurring tasks to improve efficiency and reduce manual efforts.
— Gather and analyze data for insightful analytics, contributing to data-driven decision-making.
— Foster effective communication and collaboration with other departments such as QA, Dev, and DevOps.

You certainly have:

— A minimum of 3+ years of experience in L2/L3 support (technical, not customer support, please, pay attention to this requirement before sending your CV)
— Proficient in Linux and Windows operating systems with a strong command over their respective environments.
— Solid understanding of XML, JSON, and HTTP protocols.
— Familiarity with logging tools such as Splunk, Kibana, or Grafana.
— Hands-on experience troubleshooting APIs and proficiency with tools like Postman.
— Experience working with monitoring tools like Datadog, Zabbix, or Prometheus.
— Proficient with Git for version control.
— Excellent communication skills to effectively interact with clients and internal teams.
— Upper-intermediate or higher level of English proficiency.

You probably have:

— Knowledge of Python and Docker, enabling you to handle scripting tasks and containerization.
— Experience with AWS, including its services and infrastructure.
— BA/MA in tech field

Join our talented team and embark on a rewarding career where you will have the opportunity to make a significant impact. Apply now and be a part of our innovative organization that values excellence and encourages professional growth.

We offer
— Results-oriented startup mindset with a stable business model backed by a billion-dollar global travel company
— Money, of course. Medical insurance. English courses. Cookies)
— Conferences, workshops, certifications refund
— A friendly, professional, and high-skilled team working with the newest technologies
— Flexible working hours and the ability to work 100% remotely. We also consider candidates who are citizens of Ukraine temporarily or permanently residing abroad.
— 24 working days of vacation + 6 covered sick days
— A chance to help craft our tools, processes, and culture.
— A lab day once a month to dedicate to a project of your own or a study project.
— Opportunities for career growth.

Про компанію BCD Travel

We are a tech team of adventurous travelers, once a part of YCombinator alumni — GetGoing Inc., founded in 2012 by Harvard, Stanford, and Berkeley graduates. We also raised ~$10M in venture capital from Silicon Valley.

In 2016 we joined BCD Travel (www.bcdtravel.com), a global corporate travel management company with annual sales of $25 billion, to bring our unique technology of hotel booking to BCD Travel’s products.

The product we develop is a B2B booking platform for business trips, which helps users book hotels, flights, and cars. It provides business travelers and their travel agents with detailed itineraries and the best booking options. Every day thousands of business travelers across the world use our software built on modern technology.

Speaking of technology, we use:

On FE: ES6 and React/Redux.
On BE: Python 3 and Clojure, as well as: Django, DRF, Celery, Gevent, aiohttp, Airflow, Postgresql, Redis, Memcache, RabbitMQ, ElasticSearch, Terraform, Ansible, Stackstorm, Splunk.
QA automation: Python + Selenium Webdriver + Pytest.

We have the stability and vast clientele of a global corporation and the pace and environment of a start-up. Our office is in Kyiv, but we also have fully remote employees throughout Ukraine.

As a team, we believe in freedom and responsibility and hire only mature people, able to find a balance between the two. However, it doesn’t mean we don’t have fun, because we do! We play kicker daily and often gather together for all-nighter board game championships.

We are currently expanding our team and are eager to get to know you!