Shopify Support Developer (Junior/Middle) ID32267 (вакансія неактивна)

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

If you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you!:)

What you will do
● Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed;
● Conduct incident analysis, postmortems, and document resolutions for continuous improvement;
● Engage with Product Management and business partners on system capability, design, and solutions;
● Work with Development to ensure technical requirements, best practices, performance, and security;
● Support Project Management with effort estimates, planning, and removing technical roadblocks;
● Develop key system components, identify reusable modules, and optimize delivery time;
● Research platform capabilities and opportunities for the eCommerce roadmap;
● Perform code analysis, develop patches, and implement new platform features;
● Participate in code reviews, unit testing, and technical validation of updates.

Must haves
● 2+ years of Shopify development experience, with knowledge of Shopify Plus;
● Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;
● Flexibility to occasionally work 12-hour shifts as part of a rotating schedule, including some weekends and holidays, within a 24/7 support environment;
● Experience troubleshooting site issues using various tools (commercial/open-source);
● Strong problem-solving, analytical skills, and attention to detail;
● Experience with page performance optimization and secure development practices;
● Knowledge of front-end caching, CDNs, and request-response flow;
● Familiarity with ticketing systems like Jira;
● Strong verbal and written communication skills;
● Ability to work independently and collaboratively in a team;
● Patience, empathy, and a customer-first mindset;
● Continuous learning mindset and adaptability to new technologies and procedures;
● Upper-Intermediate English level.

Nice to haves
● Previous experience in customer service or technical support is a plus;
● Salesforce Cloud experience;
● Proficiency in core JavaScript (or a popular variant) and front-end frameworks.

The benefits of joining us
● Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
● Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities
● A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands
● Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office — whatever makes you the happiest and most productive.